Technical Advisor Supervisor

Technical Advisor Supervisor

About the Company

We are currently looking for a Technical Advisor Supervisor based in France on behalf of our client: a leading European manufacturer of dental equipment.

About the Job

Key Activities and Responsabilities:

The position is responsible for supervising and coordinating the local service technicians team in line with the assigned objectives, as well as supporting the external technical staff (dealers and end customers) and the internal sales team in France.

• Supervising/coordinating the local internal service technical staff;
• Carry out technical advice to dealers and / or end customers;
• Identify the solution of faults, making oneself available to travel, in Italy and abroad, to manage particular problems in the field through support activities;
• Train the technical staff of the assistance centers for the installation and repair of products;
• Train the internal sales team on the technical aspects of the product for sales purposes;
• Check the degree of technical preparation on the products by the various interlocutors;
• Develop and update the necessary documentation (bills of materials, technical manuals, spare parts catalogs and periodic circulars);
• Manage complaints (registration, collection of requests for technical / functional improvement);
• Support organization and technical support for the display of products at trade fairs and / or conferences;
• Maintain constant relationships with internal staff (Service, Marketing & Sales, R&D).

About the Candidate

Key Skills Required:

• Education Background in Electrical, Electronics or Mechanics, basic knowledge of Hydropneumatics will be considered a plus;
• At least 3 years of experience in technical assistance roles in production, services or consultancy;
• Leadership and managerial standing and experience in supervising/coordinating technical staff;
• French native speaker;
• Good knowledge of English language;

Lavoropiù S.p.A. – Aut. Min. 1104 – SG dated 26/11/2004. This job post is addressed to both sexes, pursuant to laws 903/77 and 125/91, and to people of all ages and nationalities, pursuant to legislative decrees 215/03 and 216/03. We kindly ask you to read through our privacy policy, available at Lavoropiù website and to include in your CV the authorization to process your personal data in accordance with EU Regulation no. 679/2016 and with the Italian legislation in force. Please do not enter data belonging to particular categories (data revealing racial or ethnic origins, political opinions, religious or philosophical convictions, or unions membership, genetic data, biometric data intended to uniquely identify a natural person, data related to health or sex life or sexual orientation; EU Regulation No. 679 of 2016).


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